Delivery Guide

All prices and shipping fees on this store are charged in AUD.

01 ✓ Order Confirmed Once your order is successfully placed, you will receive an order confirmation page and an email confirmation.

02 📦 Processing It usually takes 1–3 business days to process your order. You will receive another email notification when your order is shipped.

03 🚚 Delivery Your order is on its way. See the shipping details below.

Worldwide Shipping Applicable to all supported countries and regions

Shipping Fee AUD 12.99 Free over AUD 99

Processing Time 1–3 Business Days

Delivery Time 10–18 Business Days

⏰ Total delivery time includes both processing time (1–3 business days) and shipping time (10–18 business days).

⚠ Peak Season Notice: During major holidays and peak seasons, processing times may be extended by 1–3 additional business days. We appreciate your patience and will do our best to get your order to you as quickly as possible.

Please Note

All orders on this store are billed in AUD at checkout.
PO Boxes and APO/FPO addresses are not supported.
Delivery times may vary due to customs, weather, holidays, or courier delays.
If your package has not arrived, or tracking shows delivered but you haven't received it, please contact Customer Service within 45 days.

📭 Package Not Received?

Before contacting us, please try the following:

Check your tracking link for the latest delivery status.
Check with neighbors or your building reception — packages are sometimes left with them.
Check around your door, mailbox, or any safe spots the courier may have used.
If the issue persists, contact us at service@lilyease.com within 45 days of the expected delivery date.

Taxes & Duties

Import duties, VAT, or local taxes may apply depending on your country or region. These charges, if applicable, are determined by local customs authorities and are the responsibility of the customer.

Contact Us

Questions about your order? Email us at service@lilyease.com.

Our customer service team will reply within 48 hours.